Around The Clock is a full service call center that provides a full array of services including order entry services. Order entry or call processing is our newest service and we assist a multitude of companies outsource their need to process orders over the telephone.

Our primary function as a call center is to give the consumer the comfort they need to place an order successfully. The key is the human interraction. People feel more comfortable providing one of our teleservice specialists with a credit card to purchase any given product than they would purchasing a product over the net. That is where we come in. Around The Clock provides you as a potential client, the ability to outsource the order processing for your products/services in a cost effective manner.

Our teleservice specialists are highly trained and are properly equipped with state-of-the-art order entry software that scripts them to ask the appropriate questions at the appropriate time. Furthermore, our sales staff will assist you to compose a script that flows effortlessly and makes the communication between your client and our staff member a pleasurable experience.

Our clientele is quite diverse and sells a wide range of products/service but the one common element they all share is they recognize the telephone is still the most effective tool to conduct business. Many of these same clients have websites but recognize there are limitations with the net as most people would prefer interracting with a representative rather than relying on the internet for purchases. Because of the shortcomings of selling over the net, they outsource to Around The Clock that offers service 24 hours per day, 7 days a week with telephone support services.

A brief list of the types of entry clients includes the PGA Canon Greater Hartford Open (GHO) golf tournament, specialty bakery that sells over the internet, cigar company selling antique-style cigar lighters, accupuncture
referral service, manufacturer of spas, furniture distributor, authors/publishers, marketer of nutritional products, and a manufacturer of reproduced art work.

Our clients enjoy working with our staff as they are intimately familiar with our clients' products and services and our clients are accustomed to the professional services they receive. In addition to the high caliber of service, one of the greatest benefits of the order entry services with Around The Clock are the customized reports that are generated. The reports provide an accurate means to track marketing performance. For those clients that monitor this data carefully, the question that is invariably asked, "Where did you hear about us". The telesecretary will choose amongst the available choices in the "list box" (list of sources and/or locations where the product/service is marketed) and if the caller can not remember, the "Other" category will be noted with the exact statement made by the caller. The flexibility with which the reports can be manipulated is terrific and the reports will provide the data that is important at the given time.

Around The Clock is well suited to companies that market their products/services via print and radio advertising. Marketing a product/service through cable TV as a medium frequently generates a manageable call volume for Around The Clock, however, Around The Clock is not equipped to handle a significant influx of calls that can be generated from a national TV campaign such as QVC. The few call centers that are equipped to handle thousands of calls over a relatively short time frame specialize in single skew or a one item product line. Around The Clock on other hand caters to smaller marketers that typically have a more diverse product line which enables them the benefits of cross-selling and up-selling.

Whether you sell an established and highy recognized product or are test marketing a new product for the first time, Around The Clock can offer the services you require cost effectively. Our staff will work closely with you to help you achieve the results you are seeking.

Please call our office at 1-800-400-LIVE(5486) to learn more about these services.