If you are unable to find the answer to your question, please call customer service at 1.877.312.5564. Customer Service is available 24 hours a day, every day. Frequently Asked Questions Are there any monthly charges, monthly minimums, or hidden fees? No, we bill you only for your actual usage and any applicable taxes. How long will it take to switch my long distance service? Please allow 5-7 business days. There are exceptions, but most are completed within this time frame. How will I know when I've been switched over? Please call our customer service toll free at (877) 312-5564, which is available 24 hours a day, every day. Do you credit switching fees? Yes. Simply fax a copy of your local telephone bill containing the charges to our customer service at 1.800.822.4177 and a credit will appear on your next bill. What are the billing increments for Domestic calls? Domestic calls are billed in 6 second increments with a 6 second minimum. Do I have to dial an access code when making a long distance call? e.g. 10-10 You do not have to dial an access code when making a long distance call just 1 the area code and the number. Is the 3.9 rate available when calling from cellular phones? No, this rate is only available on landline phones. What billing options do you provide? You can pay by check, by credit card, online via credit card, or you can have your account automatically billed each month to your credit card or checking account on a monthly basis. In addition, you can receive a paper bill mailed to you each month or you can select our ebilling which allows you to login at anytime and review your account online. If you wish you can select both. If I have Prescient Worldwide as my long distance company, will this affect my ability to make local calls? This change to Prescient Worldwide, will not affect your ability to make local calls. Your local telephone company will continue to carry your local calls. What are the billing increments for international calls? International calls are billed in 30 second increments with a 6 second minimum. Mexico is billed in 60 second increments with a 60 second minimum. Where do I call if I have a service issue? Our customer service department can be reached toll free at 1-877-312-5564 24 hours a day, 7 days a week.

email: lisa@aroundtheclock.com

(860)529-6881 ::: 1-800-400-5483 ::: 433 Silas Deane Hwy. Wethersfield Connecticut